I don’t usually post about reviews of companies but I believe the customer service at Posterpass.com has been so horrible that I needed to warn others!
I tried to do one of those offers where you complete certain offers and they give you a prize (like gift cards, Iphones, etc.). That’s another story because I did complete all 8 of the offers and only received credit for 2!
I signed up for Posterpass.com and received 5 posters for $25. You could cancel at anytime or they would send you 2 posters twice a month for $39.80. I received my 5 posters and then the next 3 days in a row I received posters! I was charged $119.40. I had called and canceled after I received my 5 posters but it was too late they had already sent out 6 more posters! This was the end of March. I promptly sent back the 6 posters and waited 2 weeks and no credit was received on my credit card! I called and they said they received the poster but the credit was not issued! I was told they would process the credit and it would take 7-10 business days. Guess what I did not get my credit back!
I called back and they said there was an error processing it so they had to send it to a manager to process it. I was told on the phone and by email it would take 3-5 business days. (This is now the end of May!)
3-5 business days later I still did not receive the credit! So I called again. I was told that becasue of the processing error it would not show up until the next billing cycle! I was told to expect it around the 15th of June! This will be 2 1/2 months after I sent back the posters!
I asked if I would get credit for the interest I paid and they said NO! It was company policy! It was their processing error that cause this delay – they should refund the interest! I am sure it is not that much but it is the point!
I think Posterpass.com has handled this horribly! I will NEVER buy anything from Posterpass.com again. I hope this information will help many people avoid buying posters from Posterpass.com and it will help them to adjust the way they handle things!
Stay away from Posterpass! They will steal your money!
